Privacy Policy

Last updated: November 17, 2024

ENERGIA MEDICA (“we”, “our” and “us”) is committed to protecting your personal information. This Privacy Policy sets out our policies and practices regarding the collection, use and disclosure of personal information that you provide to us and which we collect from you. By accessing or otherwise using the website at WWW.ENERGIAMEDICA.COM (the “Website”), contacting us by email or telephone or acquiring our products or services provided from time to time (together, the “Service”), or engaging with us in any other way, you agree to the terms and conditions set out in this Privacy Policy and consent to the processing of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

Please read this Privacy Policy carefully and contact us on the details below, if you have any queries.

By providing your personal information to us, you consent to us collecting, holding, using, and sharing your personal information as outlined in this Privacy Policy.

HOW WE COLLECT PERSONAL INFORMATION:

To provide services we collect your personal information in several different ways, including:

When you voluntarily acquire our Services, personal contact with us at a face-to-face meeting or situation, correspondence, chats, social applications or services, mail, email, or telephone, when you visit our Website.

Where possible, we will collect your Personal Information directly from you. However, where it is not reasonable or practicable to do so, we may and collect information about you from third parties. For example, personal information may be collected from other sources, such as:

your guardian or responsible person (if under 18); and
other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services;
public sources, or
our service providers.

In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

If you do not provide us with personal information when requested to do so, we may not be able to provide our Services to you, carry out your instructions, or otherwise achieve the purpose for which the information has been sought.

We may hold your personal information in hard copy files and/or electronic files.

We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.

TYPES OF PERSONAL INFORMATION WE COLLECT FROM YOU

Information that you directly submit to us through our Services may include:

Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Contact details including your name, address, phone number, gender, date of birth and email.
Account information including your username, date of birth, gender, password, security questions and other information used for account security purposes.
Customer support information you choose to include in communications with us, for example, when sending an email enquiry, or during consultations. eg, health and lifestyle information including previous and current health and medical history, allergies, medications or current treatments, social history, family history and risk factors.

We will use and disclose your personal information only for the purpose (the “primary purpose”) for which you provide it to us, which may include:

to provide you with any goods or services that you may request including enabling you to access and use the Services from time to time;
to contact and communicate with you and otherwise provide customer support;
to maintain a database of customers, subscribers or similar;
for internal administration and operational purposes such as preventing fraud and abuse of our systems and to troubleshoot bugs;
to assist in providing better products and services to you by tailoring the Services to meet your needs;
to consider your employment or contractual engagement application;
to provide you with further information about us or other websites or products or services offered by us or which we consider may be of interest to you;
to carry out marketing, promotional and publicity activities (including direct marketing), market research and surveys;
to keep our Website relevant and of interest to users;
to show you advertising and information that is most relevant to you and your interests;
to allow us to run our organisation and perform administrative and operational tasks;
to comply with legal and regulatory requirements; and
for any other purpose which is stated to you at the time of collection or that you otherwise authorise.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information: Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

As noted above, due to the nature of our business, we may collect sensitive personal information from you such as your health information. This sensitive information will be used by us only:

For the primary purpose for which it was obtained

For a secondary purpose that is directly related to the primary purpose

With your consent; or where required or authorised by law.

Like many websites, we use Cookies on our Site. We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.While we do not use browsing information to identify you personally, we may use cookies, web beacons, and other tracking technologies to collect certain information about your use of the Website such as the pages you visit, the date and time of your visit, your IP address, and your interaction with the Website. A cookie is a small file containing a string of characters that is sent to your computer or mobile device when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

We may disclose your personal information to:

third party contractors engaged to perform functions or provide services relating to the purposes for which we collect personal information. If this is the case, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and will request they comply with this Privacy Policy;
third party service providers or affiliates within or outside of Australia and who work on behalf of or with us to provide some of our administrative and other services, such as processing payments (such as credit card payments). We require such service providers to agree not to use such information except as necessary to provide the services to us;
our employees, contractors and/or related entities on a ‘need to know’ basis to continue to provide our products and services to you and to otherwise administer our organisation
professional advisers, dealers, and agents;
any party to whom our assets or business may be transferred or with whom we are merged;
when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety.
when you are unable to act on your own behalf due to a health condition, we may need to discuss your health information with relatives or emergency contacts, in order that you are provided with appropriate care;

We are committed to ensuring that any personal information we share is complete, accurate, up-to-date and relevant.

We may also disclose your personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

At your request, we will share your personal information with your representative or any person acting on your behalf (for example, financial advisers, lawyers, attorneys, accountants, executors, administrators, trustees or auditors).

COMMUNICATIONS AND MARKETING

We may from time to time use your personal information in order to communicate and market our products and services to you via newsletters, email invitations and updates about our products and/or services, upcoming workshops and events. These communications may be sent in various forms, including without limitation mail, SMS, fax and email. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt out of direct marketing at any time by using the opt-out facilities provided in the communication.

Personal information is not provided to other organisations for the purposes of direct marketing.

HOW WE STORE AND PROTECT YOUR PERSONAL INFORMATION

We are committed to ensuring the safety and security of your personal information. We will take reasonable technical and organisational precautions to protect your information from misuse interference, loss, unauthorized access, modification, or disclosure. For example:

we limit access to personal information to a “need-to-know” basis
we keep all hard copies of personal information in secure premises, accessible by authorised personnel only;
we store data securely on cloud servers or other types of networked or electronic storage, with providers who are subject to encryption and data protection policies;
our devices are protected by password and are stored in secure premises;
the devices we use to collect, hold, use and disclose personal information contain anti-virus software;
all conversations involving the discussion of personal information take place in private, where they are unable to be overheard by unauthorised personnel;
our Website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data submitted through use of this Website;
our email data is encrypted.

Despite our best efforts to securely store your information, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information.

If you communicate with us via electronic means such as email, Zoom, Skype, contact forms or social media platforms, we do not have full control over the transmission or storage of any personal information disclosed. By participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible.

We will destroy or de-identify your personal information when it is no longer needed for the purpose for which it was obtained, except where we have a legal obligation to retain such information, such as your health information. We will never permanently store complete credit card details.

When you provide us with personal information, that information may be collected, stored, and processed on servers located outside of Australia. As electronic or networked storage can be accessed from various countries via an internet connection it is not always practicable to know in which country your information may be accessed or held.

INTERNATIONAL USERS

The information we collect may be processed and transferred between your location and Australia. Australia may not have equivalent data protection laws to those in force in your location.

COMPLAINTS

We take complaints and concerns regarding privacy seriously and if you have any about how we process your personal information, please contact us using the contact details on this website. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details on this website, or lodge your complaint with your local data protection authority. You should express any privacy concerns you may have in writing. We will then attempt to come to a resolution within 30 days.

CHANGES TO OUR PRIVACY POLICY

Any changes to this Privacy Policy will be posted onto the Website. Unless stated otherwise, changes will be effective immediately upon being placed onto the Website. Your continued use of the Website means you agree to be bound by the amended Privacy Policy.